Returns and Refund Policy:
For all CUSTOM or PERSONALIZED product orders, all sales are final and are not refundable. For all non-personalized items, If you are not satisfied with your purchase, we will refund your order if you return it in its original condition/packaging within 30 days of your receipt of the products. Please allow up to 14 business days after delivery of your returned product to our facility for refunds to be processed. Refunds will be the price you paid for your order minus shipping and handling costs and a 10% restocking fee.
All shipping costs to return the items to Sophie's Favors and Gifts are the responsibility of the customer and are not reimbursable. Please send the unused items back to us at the following address: Attn.: Returns, Sophie's Favors and Gifts, 131 Sunset Avenue, Suite #E309, Suisun City, CA 94585. Please be sure to include a copy of your Order or Sales Receipt so that we know which order is being returned.
Defective or Damaged Goods:
We make every effort to ensure that your order is correct, properly packaged, and well protected in transit. Despite our best efforts, damage sometimes occurs during shipping. We only replace items if they are defective or damaged. If you need to replace it with the same item, notify us by email at firstname.lastname@example.org,
If you need to exchange an item for a different item on your website, kindly return the original item for a refund (following the refund instructions above), and then order the new item from our website. Please note that personalized items can not be refunded or exchanged.
Refused / Returned Shipments:
If you have moved or if you refuse delivery of the shipment, and the item(s) are returned back to us, you will be refunded for the purchase price of the products less a 10% restocking fee and less the shipping charges for your order. We do not provide refunds for any personalized items that are returned to us.
Shipment With Missing Items:
Customers have up 7 days after receipt of the shipment to notify us of any missing items in the shipment.
Once we receive your order, we need 1-3 business days to process your order before it ships out. Once your order ships out, UPS Ground may take 2-5 business days to deliver, USPS First Class Mail - up to 5 business days to deliver, and Priority Mail - 2-3 days to deliver.