10.
Where are you located?
We
are located in San Leandro, California, in the San Francisco Bay Area.
11.
Can I pick up my order or come in to place my order in person?
We
are strictly a mail-order business and do not allow for customer pick ups. Please place your order through our website.
12.
Do you have a catalog that you can send me?
We
do not have a print catalog at this time. All of our products can be viewed on
our website.
13.
Do you accept overseas orders (orders shipped outside of North America, such as
to the UK, Australia, etc.)?
Sophie's Favors is pleased to announce that we are now able to ship our products to Overseas customers by USPS International Priority Mail. To have your items shipped overseas, kindly place your order through our website. Once the order is received by us, we will email you with the USPS International Priority Mail shipping cost to approve. And upon your appoval of the cost, we will charge it to your credit card and then ship your order out. If the shipping cost is not agreeable to you, you can cancel your order. Delivery time for USPS International Priority Mail varies according to the destination, so we will let you know what the delivery time is when we email you with the shipping cost. Usually, you should allow up to 2 weeks (14 calendar days) for delivery. Delays in transit may occur from the USA to your country.
14. Can you send me a price list of your products?
All of the prices for our products are on our website.
15. How can I return some items from my order and exchange them for something else on your website?
Please return the items to us at our address at the top of the sales receipt or packing slip that came with your package, Attn.: Exchanges, Sophie's Favors LLC, 1271 Washington Av. No. 417, San Leandro, CA 94577, USA. Also, put a note in the package as to what you want to exchange the items for. We will then email you w ith the additional cost (or refund, as applicable) + the shipping cost to send out the new items for your approval. Upon your approval, we will ship out the new items.
16. Do you accept other forms of payment, such as Paypal, personal checks, etc.?
Sorry, we only accept payment for orders by Visa, Mastercard or American Express. We also accept PAYPAL. We do not accept personal checks.
17. Once I place my order through your website, can I track the shipping of the package online?
Once your order ships out, you will receive an email from UPS with the tracking # for your package, which you can then go onto the UPS.com website to track your order. For all other shipments, you can go to our online order tracking page to track your order.
