Above Image: Satin Bow with Ribbon Wrap favor kit featuring an ivory 2"x2"x2" 2-piece favor box wrapped in a hot pink satin ribbon, and finished with a Petite round white gift tag with a hot pink color border and shelley andante font   Above Image: These Treasures of the Sea Deluxe Soaps are a beautiful assortment of 3 uniquely molded soaps that includes a speckled starfish soap and 2 smooth, pearlized seashell soaps.   Above Image: flip flop floating candles packaged in our 3 3/4" x 4 5/8" sheer organza bags   Above Image: Round Favor Tin with Custom Monogram Color Label on top and a Coordinating Side Label with White Polka Dots

1. How do I know when you receive my order request?

You will receive an order confirmation within seconds of placing your order. If you do not receive an order confirmation from us, kindly email us. Please note that order confirmations are automatically sent out via email for every order **attempted** through our website, regardless of whether the order went through or not. If your order did not go through, right after you submit your order online, a message will come up that will tell you whether the order **WAS SUCCESSFUL" or "WAS NOT SUCCESSFUL**.

2. After placing my order, a message came up saying that the order **WAS NOT SUCCESSFUL**. However, I still received an order confirmation by email. Did the order go through?

Order confirmations are sent via email to all customers regardless of whether the order went through or not. If, after placing an order online, a message comes up that says the order **WAS NOT SUCCESSFUL**, then the order did not go through (usually because of a problem with the credit card or an incorrect billing address) and was automatically voided. You should re-enter the order through our website using a different credit card or make sure you use the correct billing information (address that your credit card company has on file).

3. How long does it take to process an order?

The processing time for orders is reflected on each product's ordering page. We always try to process orders faster, if we are able to.

4. How do you ship your favors?

Our standard shipping methods are by UPS Ground, UPS 3 Day Select, UPS 2nd day air, or UPS Next Day Air Saver. You will be notified by email once your order has shipped - the email will provide UPS shipment tracking information.

5. How can I get samples for color matching purposes?

To ensure color matching with the theme colors of your event, we highly recommend that you order samples or color swatches of the color combinations for favor boxes, ribbons, labels, etc., that you're interested in before placing your main favor order. Please note that all samples must be paid for by credit card, however, color swatches are free of charge. Please visit our Samples page for more information.

6. How should I store and care for my favors once I receive them?

Favors should be stored in a cool, dry place, and out of the sun. Favors should be treated with care and handled gently.

7. Do you sell your favor boxes, candy bins or other products at wholesale prices to resellers/retailers?

We are not selling our products at wholesale prices at this time.

8. Do you have a retail store?

We have an online web store. We do not have a physical retail store.

9. How do I pop up (assemble) your 2-piece 2"x2"x2" favor boxes when I get them?

Click these links for folding instructions for our deluxe, two-piece favor boxes: BASE, LID. To see video clips on how to assemble the 2"x2"x2" 2-piece favor boxes, click BASE VIDEO , LID VIDEO.

10. Where are you located?

We are located in San Leandro, California, in the San Francisco Bay Area.

11. Can I pick up my order or come in to place my order in person?

We are strictly a mail-order business and do not allow for customer pick ups. Please place your order through our website.

12. Do you have a catalog that you can send me?

We do not have a print catalog at this time. All of our products can be viewed on our website.

13. Do you accept overseas orders (orders shipped outside of North America, such as to the UK, Australia, etc.)?

No, we are not accepting orders to be shipped outside the U.S. and Canada at this time.

14. Can you send me a price list of your products?

All of the prices for our products are on our website.

15. How can I return some items from my order and exchange them for something else on your website?

Please return the items to us at our address on the invoice that came with your package, Attn.: Exchanges. Also, put a note in the package as to what you want to exchange the items for. We will then email you with the additional cost (or refund, as applicable) + the shipping cost to send out the new items for your approval. Upon your approval, we will ship out the new items.

16. Do you accept other forms of payment, such as Paypal, personal checks, etc.?

Sorry, we only accept payment for orders by Visa, Mastercard or American Express. We do not accept Paypal or personal checks.